Frequently Asked Questions
Windows Servers
How do I reset my Windows Server password?
To reset your Windows Server password, need ask Support
What versions of Windows Server are supported?
We support Windows Server 2022, 2019, and 2016. Older versions have a security risks.
Linux Servers
How do I update my Linux server?
To update your Linux server, use the package manager specific to your distribution, such as apt for Ubuntu...
Which Linux distributions are supported?
We support Ubuntu, CentOS, Debian, Fedora, Astra and FreeBSD. Also we support iNX OS.
VPS
How can I upgrade my VPS plan?
To upgrade your VPS plan, please contact our support team or visit the upgrade section in your account dashboard...
What virtualization technology do you use?
We use iNX OS Hypervisor. On Linux - KVM
Hosting
How do I migrate my website from another hosting service to NXi Cloud?
To migrate your website, follow our step-by-step migration guide or contact Enterprise support for assistance...
What control panel do you provide?
We offer web-panel only for Centos. Manage another hosts only from configuration files. It mean your qualification in Linux sciences.
How do I set up my email or SIP account?
To set up your email account, first migrate your infrastracture into NXi Enterprise Cloud.
How do I configure my email client?
To configure your email client on Windows, MAC, Android, iOS, use the settings: IMAP/SMTP server, login and password. details from support, becouse servers & settings different...
Hypervisors and Clouds
What hypervisor technologies do you support?
Our engineers dont support but know VMware, Hyper-V, and KVM hypervisors.
How do I connect to my cloud server?
To connect to your cloud server, use the provided SSH or RDP details...
Services and API
Do you provide an API for managing services?
Yes, we provide a RESTful API for managing your services, but only for Enterprise customers
How can I get API access?
To get API access, request it through your account dashboard or contact support...
Software Solutions
What software solutions do you offer?
We offer a variety of software solutions, including backup software, security software, and more...
How do I purchase software solutions?
To purchase software solutions, visit our shop or contact our sales team or NXi Distributors
Security and Cataclysm Issues
How do you handle security threats?
We have a dedicated security team that monitors and handles security threats promptly...
What is your disaster recovery plan?
Our disaster recovery plan includes regular backups, failover systems, and detailed recovery procedures... So, all working fine while crysis like sanctions or covid happens.