How We Do IT Operations
Receive Payment for Operation
Our IT operations start with a secure payment process to ensure your transaction is safe and straightforward.
Starting Price for begin Operations: $1000
You can just TopUp NXiS deposit
Planning Operation
We meticulously plan each operation to ensure that it meets your specific requirements and objectives. Engineers dont provide education and dont talks with phone or messangers while operation on production. Use mobile application or support tickets in services to contact Operations Engineers.
Execute Operation on Production Environment
Our experts execute the planned operations seamlessly on your production environment to minimize downtime and maximize efficiency.
Short Report About Results
After completing the operation, we provide a short but information e-mail/PDF report outlining the results and any recommendations for future improvements.
About Our IT Operations
We perform IT operations exclusively for our customers. Modern IT operations, such as installing operating systems, transferring large amounts of data, or refactoring databases, can be time-consuming. Therefore, we offer complex IT operations as additional premium services for our customers. Orient industry SLA: install new server 1 week, backup or restore hudge data 1 month, refactoring database 6 month as complex project. IT Operations Price: Contact us for a quote
About prices and SLA
the operation will be performed only if full prepayment is received and the service engineer confirms the scope of work on the ticket, planning in advance at least a week for the technical part of the operation if programs and equipment are available, and consent to perform the operation in production. Remote execution of operations may require additional powers of attorney or actions of employees of remote data centers and partners. Purchases of programs, equipment, additional actions of partner personnel may have additional terms and prices.
Enterprise SLA
The highest priority is given to corporate customers with an active enterprise subscription tariff plan for services. then priority is given to business partners with active tariff plans. then to all other customers. We try, on the one hand, to provide a high level of service for corporate customers and partners, and on the other hand, not to harm production systems or reduce their uptime during work. not all work can be moved to weekends or holidays; on the contrary, many business processes are more active on holidays and less active at night, which is why priority is given to corporate customers. planning work, ensuring round-the-clock duty, and performing work on schedule requires additional corporate payments and resources. We try to carry out those works that cannot be planned in advance, for example if an outage occurs, as quickly as possible. Please, if something is broken, do not distract engineers and managers more than once; the more tickets, letters, calls and messengers you write, the longer it will take to fix the problem. We make every effort to solve problems and resolve accidents faster, you can ensure maximum priority and choice of time windows for work by subscribing to corporate subscription rates prices under the maximum service level agreement